094 90 48200    Get SUPPORT

Aniar IT Services Blog

Considering How to Monitor Your Employees

Considering How to Monitor Your Employees

Do you know what drives me crazy? It’s the fact that, of all the lists of things you can do to improve your business and boost your productivity and optimize something or other… it seems there's not much to be said about how your employees factor in.

Which seems a little ridiculous to me, if I’m being honest. Your staff is one of your biggest investments. On top of that, it is important to remember that, since your employees are human beings, pushing them to do more might actually result in them accomplishing less.

In my experience, the best way to help an employee accomplish their best is to track their performance and evaluate their next steps. Is this always foolproof? No - but as I said, in my experience, it is the best way.

Understanding Employees

Before we go any further, it is important that I make something clear: we are proceeding with the understanding and acceptance that your employees are like any others: flawed human beings, capable of a lot and likewise distracted by a lot. Either way, holding them to the same standards as we would some automated alternative is unfair, as I am sure you would agree.

However, and somewhat unfortunately, this often isn’t the impression that employees get from management. Some common complaints from employees are:

  • Their workplace lacks communication.
  • They have no job security.
  • They aren’t paid what they’re worth.
  • Credit isn’t given for their hard work.
  • Favoritism is alive and well in the workplace.
  • Management constantly has them under a microscope.
  • They have to deal with managers who are incompetent.
  • There’s just too much work to do.

Now, put in a list like this, these don’t look too great, and you may want to shrug them off and assume that they aren’t happening in your company… they almost certainly are.

Having said that, I want you to think back to when you once worked for someone else. How did you feel going in every day? Now look at that list again - some of those line items may have helped motivate you to go into business for yourself.

Let’s face it - entrepreneurship isn’t something that people are really “born to do”...it is a decision that people make, usually after paying their dues and working for other people and seeing ways that they would do things differently (or in their minds, better). Some staff members love working for certain people, and other staff members don’t, occasionally acting on it.

The point of all this: people are people, and as such, there is no single equation for dealing with employees well.

This means that, no matter what you do and what style of management you use, not all employees are going to be a good fit at your company. This means that, along the line, someone was going to feel displeased about their work situation.

Remember, while you should still be doing everything you can to make the work environment as amiable as possible for your employees, some just aren’t going to be a good fit, and may need to be addressed in other ways.

Is It Ethical to Monitor Your Employees? Or... Legal?

At the end of the day, it is important that you realize while payroll can be your greatest investment, it can also be your worst. This means that you need to keep track of how your employees are performing and spending their time in the office, which leads you to the prospect of actually tracking your employees in the workplace.

This opens up a few more questions, starting with the data you are actually collecting. What is it that you are trying to track? Should you keep it simple, monitoring attendance or the number of hours an employee actually spends in the office? Are there different performance indicators that you like to keep updated metrics concerning? Do you want to monitor keystrokes, making sure that they are working diligently throughout the day, or their browsing histories to make sure they aren’t putting your company in jeopardy by visiting sites they shouldn’t be?

This is where things can get a little murky as far as business ethics are concerned. How much do you really need to know, and how much will you collect as collateral data?

As it stands today, employee monitoring software is in high demand, the market growing as more businesses decide to protect themselves against theft by an employee. The consensus seems to be swaying toward the opinion that you can’t trust your employees not to take advantage of you, either by stealing data and other resources, or dishonestly reporting their time.

There is also a lot of license given to businesses in terms of what can legally be done to protect their own assets, especially where an employee’s privacy is concerned. Courts have ruled in some cases that a company can track an employee’s behavior after they have left the confines of the office. Consider the permissions that a user needs to agree to in order to access work-related files on a personal device. There is little to stop the employer from also going through private messages with that access.

So yes, it is currently legal to monitor your employees, which means the decision really falls to you and your conscience. Of course, this may change, or it could just as likely stay the same. Privacy is a contentious subject these days, with no clear indication of how things will turn out when (and if) it is ever settled.

Mindfully Monitoring Employees

One of the hallmarks of employee monitoring is the fact that the monitoring itself is kept about as hidden as the behaviors it is meant to catch. Whether you’re keeping an eye on your surveillance footage, web activity, internal correspondence, or keystrokes, the person being monitored traditionally would only find out if they were told… which isn’t something that companies have traditionally done, either.

I would urge you to actually break from tradition here.

Ethics aside for a moment, it just makes more practical sense to inform your users how their activity is to be monitored. Not only will this transparency help you build and maintain trust amongst your users, but it can also help keep issues from developing in the first place. Think about it - what happens when people realize there’s a patrol car on the highway? They immediately check the speedometer and correct their speed. Transparency has a great way of acting as a deterrent in that way.

You also want to consider the kind of metrics you’re actually collecting before you evaluate your employees based on them. Do the metrics line up with how the employee provides value to the business, and/or the actual value they deliver? Look at it this way - when you’re looking to buy an appliance, like a toaster, you won’t find out how well the toast is browned by measuring the length of the power supply cord. Metrics can be useful tools, but only where they practically apply.

Finally, don’t give up on your employees too quickly. If your monitoring picks up on one of your staff members having a tough time, try addressing the situation as your first option. Sudden downturns in employee productivity are usually caused by something, and that something might be fixable. This isn’t to say that you shouldn’t terminate an employee if you need to, just to consider alternatives before diving into the hiring process again and losing what may still be a valuable resource.

What are your feelings on employee monitoring, and using these kinds of solutions? Share your thoughts in the comments section, and check back in with our blog to learn more about optimizing and securing your business’ technology.

IT and Professional Services: A Strategic Relation...
Tip of the Week: Helpful Outlook Tips
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, August 08 2020

Captcha Image

By accepting you will be accessing a service provided by a third-party external to https://www.aniar.ie/

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Technology Business Computing Productivity Best Practices Cloud Privacy Network Security Hosted Solutions Email Innovation User Tips Workplace Tips Internet Efficiency Data IT Support Google Microsoft Hardware Software Hackers Business Data Backup Data Recovery Communication Small Business Managed IT Services Cloud Computing Smartphones VoIP Cybersecurity Computer Tech Term Mobile Devices Malware Communications Collaboration IT Services Windows 10 Phishing Mobile Device Gadgets Android Backup Smartphone Outsourced IT Business Continuity Network Users Saving Money Artificial Intelligence Browser Internet of Things Windows Information Disaster Recovery Business Management Managed Service Facebook Miscellaneous Upgrade Spam BDR Server Router Social Media Chrome How To Quick Tips Passwords Automation Office 365 Mobile Office Computers Data Security Applications Data Storage Windows 7 Blockchain Apps Microsoft Office BYOD Paperless Office Holiday Word Cybercrime Remote Monitoring Connectivity Settings Money Virtualization Display Mobile Device Management Encryption Managed IT Infrastructure Two-factor Authentication Human Resources Wi-Fi History Networking Bandwidth Staff Government Data Breach Vulnerability Operating System Remote Work Patch Management Data Protection Save Money HIPAA Ransomware Telephone System Vendor Procurement Private Cloud IT Plan OneNote Help Desk Google Docs Machine Learning Access Control Compliance Digital Signage Law Enforcement Sports Cryptocurrency Telephony Employee/Employer Relationship CES Unsupported Software Fraud Software as a Service Scam Training Update Business Intelligence Keyboard Content Management VPN Augmented Reality Spam Blocking Botnet Processor Password Virtual Assistant Managed IT services Bring Your Own Device Redundancy Voice over Internet Protocol Vendor Management IT Management Business Technology App Telephone Systems Hard Drive Meetings Health Social Engineering Big Data Office Google Drive Avoiding Downtime Website Servers Education Managed Services Provider Identity Theft Comparison Audit Cables Trend Micro Online Shopping Root Cause Analysis NIST Supply Chain Management Addiction Unified Threat Management PDF HVAC Flash SMS Gmail Cast File Sharing ISP Value Workforce OLED Using Data Credit Cards Printer Tip of the week Remote Computing IT Assessment Workers Specifications Batteries PCI DSS Data Management Wireless Default App Shopping Evernote Cleaning Trending Managed Services Public Cloud Mobile Computing HaaS Virtual Machine AI Recycling Devices Cryptomining Biometric Security Information Technology YouTube Mouse Windows Server 2008 Windows Server 2008 R2 OneDrive Authentication Data loss Google Search Virtual Private Network Computer Fan IT Infrastructure Social Network Practices Safe Mode Security Cameras Covid-19 Cache Software Tips Policy Smart Office HBO Computing Amazon Shortcuts Hypervisor Remote eWaste Thought Leadership Remote Worker Database Telecommuting Manufacturing Microchip Computer Care Copiers Cortana Alert Save Time Remote Workers 5G FENG Outlook Investment Printing Charger Hosted Computing Smartwatch Skype Peripheral Wireless Internet Procedure Document Management Camera Virtual Reality Professional Services Amazon Web Services Accountants The Internet of Things Enterprise Content Management Mobility Going Green Legal Hacker Wiring Travel Search Engine Development Password Manager Nanotechnology Proactive IT Tools Work/Life Balance Managed IT Service Printers Frequently Asked Questions Recovery ROI Personal Wireless Charging Inventory Start Menu Project Management Quick Tip USB Solid State Drive FinTech Cabling Fiber Optics Downtime Password Management Social Sync Multi-Factor Security Saving Time Criminal Twitter Windows 10s Firewall Bing WiFi Messaging Business Mangement Smart Tech Screen Mirroring MSP Net Neutrality Millennials Digital Signature Entertainment Warranty Excel GDPR Digitize Google Apps Employer-Employee Relationship Employee Bitcoin Regulations Electronic Medical Records Wire Physical Security Apple Domains Financial Windows 10 Hard Drives Public Speaking Search Regulation Presentation Lithium-ion battery CrashOverride Company Culture Tech Support Emergency Wireless Technology IBM Safety Managed Service Provider Productivity Marketing Managing Stress Budget Customer Relationship Management Hiring/Firing Competition IP Address Fun Personal Information Customer Service